We, at Snow Trial Tours & Holidays, respect our customer's privacy and also understand very well the need to protect your personal details collected, if any, in connection with the interaction through our website (https://snowtrailtours.in). As part of our aim to protect your right to privacy, we believe that our customer’s should know our privacy policy regarding the collection of personal details & information and how is it utilized when you opt for our services. Our responsibility of guaranteeing our customer’s security is outlined below, and we hope it helps you in making a sound decision. Kindly read the privacy policy carefully before you use our services. By providing your information for the use of our services, you hereby acknowledge that you have read, understood & accepted our terms of use as described in this privacy policy.
Collection of Personal Data
When customer’s contact us through any means so as to inquire about our services or confirm a booking with us, we collect personally identifiable data that would be used to provide services as requested. Such data includes:
- Name of the client (in case of enquiry), names of the traveler’s travelling (in case of booking), date of birth, address, proof of address, identity card (PAN Card, Aadhar Card, Driving License, Passport or any other valid documents as required), email address, gender, contact number, passport details, frequent flier details (if necessary), visa details (if necessary), credit/debit card details (if necessary), insurance details (if necessary), medical information (if necessary)
- If you choose to process your visa (for the required trip) through us, we may collect details regarding your financial transactions such as bank statement and proof/details regarding your employment for smooth processing of your visa application.
- Once you are making a booking for travelers other than yourself, you need to confirm that they have agreed to share their information with us.
How Do We Use Your Personal Data?
We use personally identifiable data collected to manage & fulfill our customer’s request smoothly and accurately to give them the best experience through the following means:
- To contact you with appropriate & correct information regarding your enquiries.
- To provide all the such necessary travel documents & details once the booking is made.
- To update your details to all such relevant collaborators who are involved in conducting your trip (more information regarding the same is given under 'Disclosure of your personal information'). We may use this collected data to contact you with our promotions, newsletters or any other information that we think may be of interest to you. You can opt-out of any or all of these services at any time by clicking the unsubscribe link in the email or by contacting us or by following the instructions in the means of communication.
Collection of Usage Data Via Cookies
When a customer visits our website (https://snowtrailtours.in), even if it is only with the purpose of browsing, we collect information about your usage session via Cookies. Cookies are small pieces of data stored in your computer, laptop or mobile that can give us details about your IP address, the device used, site history, time & date of your visit to our site and your time spent on viewing each content. It cannot identify you personally but does remember your device details when you revisit the site.
How Do Cookies Help Us?
Cookies help us to customize your visit for better & rich browsing experience, to find areas of improvement in our service, to show suitable advertisements (including third parties) as per your preferences and also to display appropriate details based on your location. These cookies which are placed by third-party advertising companies does not contain any kind of personally identifiable information about you. They only have your usage statistics details, which may be used for their analytical purposes, also, these cookies in the form of weblogs enables us to give you a tailored experience. You can always change or control your browser settings so as to accept or reject cookie storage. Kindly note that if you do not accept our cookies, you may not be able to use part of our website's services.
Other Site Links
Our website/service can have links to third-party sites which aren’t operated by us. We advise our customers to review the privacy policy of any link that you are visiting through our site. We do not have any control & hold no accountability over the content, policy and practices of those third-party sites.
Contests & Surveys
Snow Trial Tours & Holidays organize contests as part of our promotional events and carries out surveys to know our customer's feedback. By taking part in a contest or participating in a survey means that we will collect your personal information to identify you. Participating in such events is totally voluntary from your end. When you choose to participate:
- In case of surveys, the information collected will be used to make improvements to our website
- In case of contests, the information collected will be used to notify winners
Disclosure of Your Personal Information:
Managing your service request or executing your booking requires us to share your personal details with the following parties:
- Snow Trail Tours & Holidays travel management team
- Our partner management companies at the tour destination(s)
- Partner travel agencies
- Transportation providers such as Airlines, Railways, Bus, Ship or Transport/Travel companies
- Service providers such as Hotels/Resorts, Drivers & Guides
- Third-party operators
- Subsequent Government authorities in case of border crossing are required, to protect your privacy rights and for security reasons, we share your information via secured means and only to necessary parties involved in accomplishing your service request.
Legal Disclosure of Your Data
We may have to disclose your personal details to public authorities in cases of valid requests from their end and if required by law.
Security of Data
When it comes to the question of data security or the processing of your requests securely, we have implemented necessary security measures to protect your sensitive information such as credit/debit card details from loss, misuse or unauthorized access. All our transactions are SSL encrypted and are carried through a secured server. We never store any of your payment card details in our database/server.
Data Retention:
We only retain the personal information shared by you till we fulfill your requirements such as confirming your bookings, managing the same, reporting and accounting these details for our audit purposes or any legal requirements.
What Do We Avoid?
We at Snow Trial Tours & Holidays strictly follow our privacy policy & value our customer’s privacy, thus we continuously work hard to protect our customer's rights on these particular lines. Due to our strict privacy policy, we do not have any place for the following practices:
- We neither sell nor do we rent any of your personal information.
- We do not send any kind of promotional emails, newsletters or SMS until & unless you have subscribed for the same.
- We do not share any form of your personal information to unknown & unnecessary parties, apart from the ones that are necessary to carry out & complete your booking.
- We will not invite you to contests or promotions that involves third party partners without your consent or informing you.
Your Data Protection Rights:
As the owner of your data, you have full rights to limit our usage of your data:
- You have full right to update, edit, modify or delete the information you have shared.
- You have full rights to correct the information you have shared, if it is inaccurate or not incomplete.
- You have the right to resist & limit the way we process your data
- You have complete right to opt-out of any or all forms of services such as promotional emails, promotional events, newsletters, SMS or any other modes of communication we apply.
Snow Trial Tours & Holidays reserves full right to update this privacy policy from time to time to reflect our customer’s feedback and our company's principles. We urge you to inspect this page periodically so as to be informed about how we process your information.
Queries & questions related to any aspect of this policy can be sent to info@snowtrailtours.in, and our executives will try to reach & clarify your queries as soon as possible.